Terms of Service
Effective August 29, 2026
RemitRobin is a product of Small Dev Shop Inc. These terms govern your use of RemitRobin ("the service"; "we" and "us" mean Small Dev Shop Inc.). By creating an account or using the service, you agree to them. If you are accepting on behalf of a clinic or company, you confirm you have authority to bind it.
What RemitRobin does
RemitRobin fetches explanation-of-benefits (EOB) documents from your payer portals, reads them into claim lines, checks totals against the payer's printed figures, and prepares payment entries in your billing software for your team to review and save. It is a tool that assists your billing staff; it is not billing, legal, or medical advice.
Human review is part of the design
Nothing posts without a person approving it. You agree that your team will review each prepared entry before saving it. Automated extraction can make mistakes, and the service flags what it can — but the reviewing person, not RemitRobin, makes the final call on every entry, and your clinic remains responsible for the accuracy of its books and its claims.
Your account and responsibilities
- Keep your credentials secure and your multi-factor authentication enrolled; you are responsible for activity under your account.
- Only connect payer portals and billing systems your clinic is authorized to access, and use the service in compliance with those systems' terms and applicable law, including HIPAA.
- Provide accurate account information and tell us promptly if you suspect unauthorized access.
Protected health information
Use of the service with patient data requires a signed Business Associate Agreement (BAA) between your clinic and us. The BAA governs how protected health information is handled; if these terms and the BAA conflict regarding PHI, the BAA wins. Our Privacy Policy describes our data practices.
Acceptable use
Don't misuse the service: no unauthorized access, no interfering with its operation, no reverse engineering, no using it to violate the law or third-party rights, and no reselling it without our written agreement.
Pilot program and fees
During the pilot, participation is month-to-month and the terms of each pilot (including any fees) are agreed with each clinic directly. When paid subscriptions launch, pricing will be presented before you are charged, and payments will be handled by a third-party payment processor — we never store your card number. Either side can end a month-to-month arrangement with notice; on termination, PHI is returned or destroyed as the BAA provides.
Intellectual property
We own the service and everything that makes it run. Your clinic owns its data — your documents, your payment records, your patients' information. If you send us feedback or suggestions, you let us use them without obligation.
Third-party services
The service works alongside systems we don't control — payer portals and your billing software among them. We are not responsible for their availability or conduct, and their terms govern your use of them.
Disclaimers
The service is provided "as is." We work hard to make it accurate and reliable, but we do not warrant that it will be error-free or uninterrupted, and we make no warranty of merchantability, fitness for a particular purpose, or non-infringement. Extraction results are drafts for your review, not guarantees.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or lost profits or revenue, and our total liability for any claim arising from the service is limited to the amounts your clinic paid us for the service in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, or either party's obligations under the BAA.
Termination
You may stop using the service at any time. We may suspend or terminate access for breach of these terms, with notice where practicable. Sections that by their nature should survive (including data ownership, disclaimers, and limitation of liability) survive termination.
Changes to these terms
We may update these terms as the service evolves. For material changes, we will notify account holders by email before the changes take effect. Continued use after that means you accept the updated terms.
Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Contact
See also our Privacy Policy.